![]() ![]() The National Credit Regulator resolves complaints about credit-related matters. To get in touch with the FAIS Ombudsman, you can call 0 or 0, or go to You can contact the National Credit Regulator The FAIS Ombudsman is an independent and impartial dispute resolution tribunal that investigates complaints by clients about financial services that financial services providers, like Discovery Bank, offer. To get in touch with the Ombudsman for Banking Services, you can call 0 or 0860 800 900, or go to You can contact the FAIS Ombudsman The Ombudsman for Banking Services has the final say on complaints in the banking industry. If you aren't happy with the outcome of a complaint after it has been through our internal review process, you can forward the complaint to the Ombudsman for Banking Services. You can contact the Ombudsman for Banking Services If you have a complaint, you can call us on 0800 07 96 97 or send an email to What happens if you aren't happy with the outcome of a complaint? We'll update you on the status of your complaint through the process and give you the outcome in writing.An independent team will investigate your complaint, and it will be subject to a senior executive review. ![]() We'll acknowledge receipt of your complaint by email within 24 hours.What happens when you send us a complaint? This means we investigate any complaints our clients send us and aim to resolve them fairly and as soon as possible. We've made a commitment to provide great service to all our clients. Complaints about Discovery Bank products or services ![]()
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